Onda V919 Air CH 9.7 Inch 4GB RAM Intel Cherry Trail 64GB ROM Windows 10 Tablet PC

Questions on Onda V919 Air CH 9.7 Inch 4GB RAM Intel Cherry Trail 64GB ROM Windows 10 Tablet PC

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• From Helen at 5/31/16 4:33 PM
  • Good day, i want to buy Onda V919 4gb/64gb from you, could you tell me please if you shipp to Moldova, and how long it will take for the delivery?
    Thank you in advance.
    Have a nice day ahead.
  • Onda Tablet:
    Thank you for your mail.
    We support shipping to Moldova and you will get the package in 3-5 business days by Express.
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• From loiseau at 5/27/16 11:04 PM
  • Hi,
    I'm interesing on it , but I need to use AZERTY keyboard.
    Have option one with case ?
    If not , is Tablet compatible with stand azerty bluetooth keybord on market ?
    Best regard
  • Onda Tablet:
    Thank you for your mail.
    Our keyboard are US standard and you can download relevant input method for typing. The tablet support connected by bluetooth.
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• From Marco at 5/26/16 7:37 AM
  • Hello
    I have a problem with integrated microphone. It disappears after single use.
    I have not installed any software as skipe for example.
    I reset the tablet but I have the same problem. the microphone disappears.
    Do you have solution for my problem?
    Thank you in advance
    
    My order was # 660033392
  • Onda Tablet:
    Thank you for your mail.
    Cold you take some pictures or video about your main problem? We will check it for you soon.
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• From Marco at 5/26/16 2:10 AM
  • Hello
    I have a problem with integrated microphone. It disappears after single use.
    I have not installed any software as skipe for example.
    I reset the tablet but I have the same problem. the microphone disappears.
    Do you have solution for my problem?
    Thank you in advance
  • Onda Tablet:
    Thank you for your mail.
    Could you tell us your order number? We will check it for you soon.
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• From Tamas at 5/25/16 8:11 AM
  • Hi,
    I bought a Onda V919 Air CH 9.7 Inch 4GB RAM Intel Cherry Trail 64GB ROM Windows 10 Tablet PC from you.
    It just arrived.
    I booted to Windows and after 5 minutes of usage vertical lines started to appear on the screen (1-2 pixel wide).
    First only one line, now, after 1 hour of usage there are 4 lines already. There was absolutely no physical impact, I did not drop the tablet, etc. It seems to be a HW defect, because if I shutdown the tablet and power it on again, at the OS selection screen one line goes through the windows logo. I even purchased insurance for the package. How can we fix this?
    
  • Onda Tablet:
    Thank you for your mail.
    Could youtell us you order number? We will check it for you soon.
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• From D. at 5/24/16 1:41 PM
  • onda v919 air ch windows 10 tablet will not boot up, it will not even turn on after update...I tried Everything... How can I repair this tablet myself...? tablet is Dead!
  • Onda Tablet:
    Thank you for your mail.
    Please hold the power key for 5-10s when the tablet is connected to electricity for resetting. That will help.
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• From Dian Heru at 5/20/16 9:30 AM
  • my onda v116w still stuck at "just a moment" how to fix it? i have tried everything
  • Onda Tablet:
    Thank you for your mail.
    Could you tell us you order number? We will check it for you soon.
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• From Dian Heru at 5/20/16 9:27 AM
  • my onda still stuck on "just a moment" can u tell me how to fix it?
    i have tried to press power button, power button and volume +, but nothing..
  • Onda Tablet:
    Thank you for your mail.
    Could you tell us your order number? We will check it for you soon.
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• From Andy Warwick at 5/19/16 11:08 PM
  • I brought my Onda via Ebay. Windows could not do a refresh and got stuck on an infinite loop. I have reinstalled windows 10 but can not find working WiFi drivers anywhere. Please can I have a link to the correct working wifi drivers. It is a Onda V919 ch V5 with Cherry 8300 4gig 64 gig. Serial Number P919CCG1V5A02474. We purchased this Tablet with a view to using them for our upcoming new product. It is fast and stable and we are very happy with it. Can someone in your bulk sales department contact be via Email. Thankyou. Andrew.
    
  • Onda Tablet:
    Thank you for your mail.
    According to Onda's policy, the warranty and aftersale service are provided by the reseller, please contact your reseller.
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• From Ryan at 5/18/16 12:32 PM
  • I have reset my tablet v919 air ch and now my WiFi doesn't work, is there anywhere to find the wifi drivers?
  • Onda Tablet:
    Thank you for your mail.
    Please download the latest window10 driver and install: http://pan.baidu.com/s/1kTtgOlT
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• From Suzuki at 5/18/16 8:52 PM
  • Can I use OTG to connect to a USB 2.0/3.0 portable external hard disk?
  • Onda Tablet:
    Thank you for your mail.
    Onda V919 Air CH Windows 10 Tablet PC support OTG.
  • Do you find this question helpful?  Yes   No
• From Cameron David Wells at 5/15/16 10:28 AM
  • The SIM Management Module on my defective ONDA V919 is missing! I cannot use the cellular functions of the V919! Mine was made of plastic when it should have been a thin sheet of metal! The reset pinhole that was supposed to be located on the right side of the tablet isn't there! What can I do to fix this rigged ONDA V919 Phablet? I can be contacted at 215-548-3489 and [email protected]
    
    Signed,
    
    Cameron David Wells
    
  • Onda Tablet:
    Thank you for your mail.
    Do not worry. All our Onda Tablet come with 12 months warranty and we will have full test before we send. Could you tell us your order number? We will check it for you soon.
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• From Rita at 5/13/16 4:38 PM
  • Hi,
    
    I bought the ONDA V919 Air CH through TinyDeal.com and I received the package today and the touch screen does not work. I have tried to reset both ways, and it does not respond. How do I solve the problem? Do you refund?
  • Onda Tablet:
    Thank you for your mail.
    According to Onda's policy, the warranty and aftersale service are provided by the reseller, please contact your reseller.
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• From luis at 5/8/16 1:03 PM
  • hola mi tablet recibió el ultimo update de windows 10 y me esta presentando problemas sobre todo con el driver de wifi que no lo reconoce,
    estaba buscando el driver pero me pide registrarme en paginas chinas
    por favor si me brindan el controlador y la ayuda estaría muy agradecido.
  • Onda Tablet:
    Thank you for your mail.
    Could you tell us your order number? We will check it for you soon.
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• From Shen at 5/5/16 4:24 PM
  • I had tried your 2 reset key for 10sec or even 30 sec. The V919 still could not start its not working.
    Can you send me a new set or refund my purchase.
    Purchase no #660033687
  • Onda Tablet:
    Thank you for your mail.
    Could you take some pictures or video about your main problem? We will check it for you soon.
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• From MANISH SHRIVASTAV at 5/5/16 4:09 AM
  • Whenever Table is switched on it says CHECK USB FAILED PLEASE RESTART THE DEVICE and we have tried restarting many times but does not solve
  • Onda Tablet:
    Thank you for your mail.
    Could you take some pictures or video about your main problem? We will check it for you soon.
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• From Shen at 5/5/16 9:53 PM
  • Hi I bought amy Onda fV919 air few week ago. now it cant even on it.
    can I sent it back for a refund or repair.
    order number #660033687.. please advice . Thanks
  • Onda Tablet:
    Thank you for your mail.
    Please hold on the power key and volume down key at the same time for 10s to reset the tablet. That will help.
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• From Terry at 5/4/16 1:52 PM
  • Hi,
    
    just got my v919 air ch. Its sound stuck every second boot so I wanted to bring them up to date. However now there are no drivers anymore (neither for intel and realtek i2s sound hardware) so i'm looking for that drivers. Your source at baidu is useless for people who are not chinese because they cant register and download your images. Furthermore it's a pain because that site doesnt speak anything else chinese. So where do i get up to date drivers, bios etc to fix any bugs that came with the device? Thanks for your help.
  • Onda Tablet:
    Thank you for your mail.
    Could you tell us your order number? We will check it for you soon.
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• From Em Power Shen at 5/4/16 3:05 AM
  • Hi I had tried to press the 2 reset key it went omce to Bios. however I could not change any setting. I can only more the between the date and time with the volume key. all others include the usb key board there are no responses.
    can you send the recoery files to me. I had tried on youtube video but all can/t be able to reset the tablet. please send the recovery files to my email.
    Thanks
    Problem contnues either to logfils:c: \WINDOWS\Systmem32\logfiles\Srt\SrtTrail.txt.or to Bios which I cant access to. (wehther key board or touch screen )
  • Onda Tablet:
    Thank you for your mail.
    Could you take some pictures or video about your main problem? We will check it for you soon.
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• From empowershen at 5/4/16 11:39 PM
  • I did a auto repair to repair the Mircosoft office. it wcan not repair and shows
    logfils:c: \WINDOWS\Systmem32\logfiles\Srt\SrtTrail.txt. I have send my request from to customer service for help. they have not reply yet.
    now the tablet is usless. any advice. thanks
  • Onda Tablet:
    Thank you for your mail.
    Please hold the power key and the volume down key at the same time for 10s to reset the tablet. That will help.
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• From Artur sp. at 5/4/16 10:40 PM
  • Hello i have a question have this tablet android?
  • Onda Tablet:
    Thank you for your mail.
    Onda V919 Air CH Windows 10 Tablet PC do not support android os.
  • Do you find this question helpful?  Yes   No
• From Sergio at 4/29/16 9:45 AM
  • Hello yesterday came the onda v919ch and did not come with me playstore installed, could you tell me that and you as I install it? I tried several and have not worked for me none. Thank you.
  • Onda Tablet:
    Thank you for your mail.
    Onda V919 Air CH Windows 10 Tablet PC does not support google play store because google play store only apply to android system.
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• From Tony at 4/29/16 8:12 AM
  • Just brought the V919 Air, but the Android didn't come with google play store. How could I get this google play store back onto my V919?
  • Onda Tablet:
    Thank you for your mail.
    Onda V919 Air CH Windows 10 Tablet PC do not support google plya store.
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• From r_v_a95 at 4/28/16 2:53 AM
  • Hi,
    
    Do you send the products from a warehouse inside or outside the EU? And do you have the bluetooth keyboard to sell with the tablet?
  • Onda Tablet:
    Thank you for your mail.
    We do not support shipping form EU warehouse now. We will send out the package from China. You can check the keyboard here: http://www.onda-tablet.com/original-onda-bluetooth-keyboard.html
  • Do you find this question helpful?  Yes   No
• From Giulio at 4/26/16 2:16 PM
  • Is the PlayStore app on this tablet or not? If not, could I install it later?
  • Onda Tablet:
    Thank you for your mail.
    Onda V919 Air CH Tablet is pre-installed with google play store.
  • Do you find this question helpful?  Yes   No
• From matrix2781973 at 4/25/16 5:46 AM
  • Onda V919 Air CH 9.7 Inch 4GB RAM Intel Cherry Trail 64GB ROM Windows 10 Tablet PC hello I have a specific vehicle and would like to ask you from now page you can download the operating system (windows 10) in addition to the page of http://pan.baidu.com/s/1kTtgOlT because all are written in chinese language
  • Onda Tablet:
    Thank you for your mail.
    There will be automatically reminder when there is updated.
    Also, we will release the latest firmware on our website as soon as we get.
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• From Sabri Can at 4/24/16 4:45 PM
  • Hello,
    
    I can't download the latest window10 driver from here: http://pan.baidu.com/s/1kTtgOlT
    
    It says 404 NOT FOUND. Could you please upload it somewhere and write new link?
    
    Thanks.
  • Onda Tablet:
    Thank you for your mail.
    Please check that link: http://www.onda.cn/Search.aspx
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• From stephan at 4/24/16 2:43 PM
  • hi i have a onda v919 air 32GB version with windows 10 and andriod 4.
    4, i factory reset the windows side of it now it only resarting and wont load to windows jus keep restarting how do i fix this problem please?
  • Onda Tablet:
    Thank you for your mail.
    Please hold the power key and the volume down key at the same time for 10s to reset the tablet. That will help.
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• From yudarik at 4/23/16 12:09 PM
  • Hi,
    My Onda v919 CH V1 oes not boot, after the following BIOS update: http://www.ondaforum.com/files/file/640-v919-air-ch-bios-applies-only-to-version-v1-20151223rar/
    Tried to hold power for 20 seconds, and power+volume down buttons for 20 seconds, Nothing help. The tablet was fully charged before the update, and is connected to the wallet charge. but no response.
    Is there anything that can be done?
  • Onda Tablet:
    Thank you for your mail.
    Could you tell us your order number? We will check it for you soon.
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• From Marco at 4/22/16 6:30 AM
  • I have two problems with my tablet.
    1) the touch stop to work partially, some zones don`t work. I must restart the tablet.
    2) the covers are too tight and the tablet curves itself.
    How can I resolve my problems.
    thank you
    best regards
  • Onda Tablet:
    Thank you for your mail.
    Please hold the power key and volume down key at the same time to reset your tablet, that will help.
  • Do you find this question helpful?  Yes   No
• From David at 4/22/16 5:37 AM
  • Al intentar reinstalar W10 en mi tablet Onda V919 CH, la instalación de Windows 10 se queda bloqueada en 66% durante unos minutos y se auto resetea automáticamente, iniciando otra vez la instalación de W10 empezando en e 64%.
    
    He tenido la Tablet toda la noche en marcha para ver si en alguno de esos reseteos la instalación continuaba pero no ha sido así, ¿Alguien me puede ayudar?, ¿cual es la solución al problema?.
    He hecho lo que dijisteis "Please hold the power key and the volume down key for the same time for 10s to reset the tablet"
    y no sirve de nada. Sigue igual.
    Como hago para poder iniciar desde un usb BOOT y hacer una instalacion limpian?
    
  • Onda Tablet:
    Thank you for your mail.
    Could you tell us your order number? We will check it for you soon.
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• From gary baker at 4/20/16 9:29 AM
  • i have recently bought the onda v919 ch dual boot with windows 10 and android 5.1 from another vendo ....it does not have google play store on it and when I try to download the apk I get an error message saying not compatible .... yet I have an onda 719 phablet with play store on.... where can I download and install a working version.thanks gary
  • Onda Tablet:
    Thank you for your mail.
    According to Onda's policy, the warranty and aftersale service are provided by the reseller, please contact your reseller.
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• From David at 4/20/16 2:15 AM
  • Hola, Compre una tablet onda air v919 ch.
    El problema es que empezo a ir muy lenta y tuve que hacer un recuperación de sistema y se ha quedado en el 66% de la instalación y de ahí no sale. Se apaga se reinicia todo el rato y no entra en Windows.
    No se que hacer para solucionar el problema.
    He intentado desde la bios para arrancar desde un usb boot y no hay manera que la tablet me reconozca el usb para poder volver a instalar Windows.
  • Onda Tablet:
    Thank you for your mail.
    Please hold the power key and the volume down key for the same time for 10s to reset the tablet. That will help.
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• From Georges at 4/18/16 2:42 AM
  • Is the version of Windows 10 64 bit ?
  • Onda Tablet:
    Thank you for your mail.
    Onda V919 Air CH Windows 10 Tablet PC come with Windows 10 64 bit.
  • Do you find this question helpful?  Yes   No
• From Dmytro at 4/15/16 9:40 AM
  • Is it possible to make the phone calls on Android?
  • Onda Tablet:
    Thank you for your mail.
    Onda V919 Air CH Windows 10 Tablet PC do not support android os.
  • Do you find this question helpful?  Yes   No
• From Carlo at 4/13/16 3:59 PM
  • Hi
    
    I bought the tablet from another vendor.
    
    I tryed to reset it, because the W10 install screen was in Russian. After that a "recovery" message appeared, but the touchscreen is no longer working, nor the power button.
    
    When the russian screen was on, the touchscreen worked
  • Onda Tablet:
    Thank you for your mail.
    According to Onda's policy, the warranty and aftersale service are provided by the reseller, please contact your reseller.
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• From Raffaele Buonocore at 4/13/16 7:52 AM
  • Hello,
    i have buyed an ONDA 919 3 months ago; it doesn't start after an error of windows.
    I have tried to charge it without outcome
  • Onda Tablet:
    Thank you for your mail.
    Please hold the power key for 5-10s to reset the tablet. That will help.
  • Do you find this question helpful?  Yes   No
• From arhil at 4/13/16 5:57 PM
  • I have reset my tablet v919 air ch and i have installed driver but wifi and bluetooth can not found in my tablet....i want driver wifi and bluetooth...please help....
  • Onda Tablet:
    Thank you for your mail.
    Could you tell us your order number? We will check it for you soon.
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• From chris at 4/12/16 3:04 PM
  • I bought a v919 air CH dual os from another vendor.
    The Windows 10 crash every time i try to turn off, the android 5.1 don't came with play store and play services pre installed and there is no way to be able to install by my self. Pretty useless tablet.
  • Onda Tablet:
    Thank you for your mail.
    According to Onda's policy, the warranty and aftersale service are provided by the reseller, please contact your reseller.
  • Do you find this question helpful?  Yes   No
• From umberto de leo at 4/8/16 6:57 AM
  • essendo un tablet portabile ha una scheda sim per navigare con 3G?
  • Onda Tablet:
    Thank you for your mail.
    Onda v919Air CH Tablet do not support 3G.
  • Do you find this question helpful?  Yes   No
• From Nick at 4/6/16 8:13 AM
  • I ordered this tablet 5 days ago. But I haven't got an e-mail with a link to track my order yet. My order number is #660033823. You told me I can get the tracking number in 1 business day when I asked you 2 days ago by email. But I haven't got the tracking number yet. Please cancel my order if you are not going to ship it.
  • Onda Tablet:
    Thank you for your mail.
    Have you got our email before? We have sent out the package for you and the tracking number is 6616598973
  • Do you find this question helpful?  Yes   No
• From D. at 4/5/16 11:02 AM
  • The HDMI port does not work on my Onda V919 air ch tablet. Nothing Shows when I connect the cable to TV. Is there a driver for the hdmi port?
  • Onda Tablet:
    Thank you for your mail.
    Could you tell us your order number? We will check it for you soon.
  • Do you find this question helpful?  Yes   No
• From Jack at 4/5/16 3:08 AM
  • I just brought and received Tablet V919. When Power ON the V919 It ask to update the Windows. After that it keep on running/restart at 64%. After 4 days still the same it restart at 64% than restart 64% restart keep on installing windows. What happen to you QC ? secondly order the Gold cover but received BLACK cover. WHAT is happening ?
  • Onda Tablet:
    Thank you for your mail.
    Please hold the power key and the volume down key at the same time for 10s to reset the tablet. That will help.
  • Do you find this question helpful?  Yes   No
• From Bojan at 4/3/16 12:40 AM
  • Dear madames and sirs,
    does tablet Onda V919 Air CH 9.7 Inch 4GB RAM Intel Cherry Trail 64GB ROM support video format /codec H.265?
    
    Thank you for your response.
    Yours sincerely Bojan
  • Onda Tablet:
    Thank you for your mail.
    Onda V919 Air CH 9.7 support full formats, up to 1920x1080 pixels
  • Do you find this question helpful?  Yes   No
• From Bojan at 4/1/16 12:20 PM
  • Dear madames and sirs, does tablet ONDA V919 Air CH 9.7" Intel Atom X5-Z8300 4GB 64GB Model: ETC-486132-T1-DE support video format /codec H.265? Thank you for your response. Yours sincerely Bojan
  • Onda Tablet:
    Thank you for your mail.
    Onda V919 Air CH 9.7 support Full formats, up to 1920x1080 pixels.
  • Do you find this question helpful?  Yes   No
• From Carlos at 3/30/16 3:41 PM
  • Hi, I bought a Onda v919 air Ch gold. I just got it today and used it for a few minutes. A few pixel lines have started to appear and disappear. It began with just one and now there are 5 or so. Also I am trying to install windows updates but it won't download because it says battery saver is on while it isn't. I plugged in the charger to see if it would work that way but it seems it won't charge. Can you use it and charge it at the same time?. Thank you
  • Onda Tablet:
    Thank you for your mail.
    Could you tell us your order number? We will check it for you soon.
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• From Josh at 3/29/16 6:20 AM
  • I received Onda v919 Air CH just now.
    
    I found it charging too slow or not charging.
    inside Window10, battery there show 'plugged in, not charging'.
    even I am using the charging adapter and cable came with that tablet
    
    How I solve that problem
  • Onda Tablet:
    Thank you for your mail.
    Could you tell us your order number? We will check it for you soon.
  • Do you find this question helpful?  Yes   No
• From Francesco at 3/24/16 2:55 AM
  • Good afternoon
    
    Im facing a problem with my V919 air Ch Z8500, the battery time in windows 10 is always in "Calculating" status, please help me to fix it
  • Onda Tablet:
    Thank you for your mail.
    Could you take some pictures or video about your main problem? We will check it for you soon.
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• From Prashant at 3/21/16 4:05 AM
  • Please let me know what version of Windows 10 you give with this tablet? And it is already activated with proper key ?
    
    Also please let me know how much time it will take to deliver to India if i order it through DHL ?
  • Onda Tablet:
    Thank you for your mail.
    Onda V919 Air CH pre-installed with Windows 10, if you need update to Professional version,please buy the code from Microsoft. We support shipping to India and you will get the package in 3-5 business days by DHL.
  • Do you find this question helpful?  Yes   No
• From wi-fi at 3/19/16 5:20 PM
  • Just bought wi-fi adapter via usb and work great (otg with hub).
    Same adapter is in some asus tablet and also not working.
    This adapter is few bucks and after new driver from Bxxxx (something) it will be ok. It is software isue...
  • Onda Tablet:
    Thank you for your mail.
    Could you tell us your order number? We will check it for you soon.
  • Do you find this question helpful?  Yes   No
• From D. at 3/18/16 7:05 AM
  • My Onda v919 CH tablet is not supporting WiDi like you said it would. I cannot connect WiDi dongle and Windows 10 is saying this tablet does not support WiDi or Miracast. And can't mirror screen.
  • Onda Tablet:
    Thank you for your mail.
    Coul you tell us your order number? We will check it for you soon.
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• From Soniq at 3/17/16 6:19 AM
  • cuando enciendo la tablet me sale este mensaje
    EFI Shell version 2.40
    Current running mode1.1.2
    Map: cannot find required map name
    Press esc in 1 seconds to skip startup.nsh any other key to continue
    Shell>
  • Onda Tablet:
    Thank you for your mail.
    Could you tell us your order number? We will check it for you soon.
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• From arhil at 3/16/16 9:40 PM
  • how the tutorial to reinstall win 10...? I have download the latest window10 driver and install: http://pan.baidu.com/s/1kTtgOlT....but i don't know the tutorial to install it....help me please....!!!
  • Onda Tablet:
    Thank you for your mail.
    We will release the guide on our news blog, please check on our website.
  • Do you find this question helpful?  Yes   No
• From Jaime Perez at 3/16/16 5:24 PM
  • What CPU have it: Z8500 or Z8300
  • Onda Tablet:
    Thank you for your mail.
    Onda V919 Air CH Tablet come with CPU Z8300.
  • Do you find this question helpful?  Yes   No
• From Geoff at 3/15/16 3:16 PM
  • My new onda tablet says the battery cycle count is already at 20,713. How is this possible?
  • Onda Tablet:
    Thank you for your mail.
    Could you tell us your order number? We will check it for you soon.
  • Do you find this question helpful?  Yes   No
• From Robert at 3/15/16 10:02 AM
  • I bought this product and I would like to know how to install google play store please
    you have a link where I can download google play store to install on the tablet
  • Onda Tablet:
    Thank you for your mail.
    Onda V919 Air CH Windows 10 Tablet does not support android os, so it isn't compatible with Google Play Store.
  • Do you find this question helpful?  Yes   No
• From koorosh at 3/15/16 3:40 AM
  • Hello dear seller,
    
    I am interested in your product, and would like to buy it. Could you please mark it as a gift to avoid customs in Canada?
    
    Thank you
    
    Koorosh
  • Onda Tablet:
    Thank you for your mail.
    We will mark your package as a gift and print your package value with low price. But we are not sure about your local customs.
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• From arhil at 3/15/16 12:36 AM
  • I have download the latest window10 driver and install: http://pan.baidu.com/s/1kTtgOlT
    But i don't know how to install it...please give me a tutorial to reinstall windows 10....
  • Onda Tablet:
    Thank you for your mail.
    We will release the guide on our news blog, please check our website.
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• From arhil at 3/15/16 12:31 AM
  • how to install onda v919 air ch......?
  • Onda Tablet:
    Thank you for your mail.
    We are Onda Tablet online store, we have installed and checked our products carefully before we send it.
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• From Aaron C at 3/14/16 5:12 AM
  • Does the tablet support fast charging.
  • Onda Tablet:
    Thank you for your mail.
    Onda V919 Air Ch Tablet do not support fast charging.
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